Swapnil Jain, Angel Investor

Swapnil Jain is the Co‑Founder and CEO of Observe.AI, a company transforming customer service with AI agents that automate routine calls, support agents in real time, and deliver actionable insights. Under his leadership, Observe.AI has become a trusted partner for enterprises like Accolade, Prudential, and Cox Automotive, redefining how businesses connect with customers. Before founding Observe.AI in 2017, Swapnil spent over three years at Twitter, where he worked as a Senior Software Engineer and later as a Technical Team Lead. He also gained early experience as a Software Engineer Intern at Google, building a strong foundation in large‑scale systems and product development. His career reflects a consistent focus on leveraging technology to improve user experiences and enterprise efficiency. Swapnil is also an angel investor, backing startups in AI, healthcare, and education. His recent investments include Fifteenth (AI‑driven solutions), Hello Patient (healthcare technology), Matters.AI (AI tools), and EduRev (edtech platform), highlighting his interest in sectors that combine innovation with real‑world impact.